Bilingual (Japanese/English) Operations Manager

COMPANY OVERVIEW
Our client of Japanese software company is seeking a Bilingual (Japanese/English) Operations Manager.

RESPONSIBILITIES

• Operations
  • Liaison between Dev. team in Japan and US/Europe Sales team
  • Sales Operations
  • Tracking product feature requests and development progress
• Sales Support
  • Technical Sales Support
  • UAT support
  • Security Q&A support
• Customer Support
  • Customer Success
  • Escalate/Correspondence technical questions/issues raised by Customer Support team
• Product Documentation & Communication
  • Announcement / FAQ article preparation and release 

REQUIREMENTS

• Technical Background: Understanding of device software (e.g., Android), networks, and security (a plus).
• Deep Troubleshooting Knowledge: Proficiency in resolving technical issues related to device, Wi-Fi, and networks.
• Customer Support Experience: Previous work in the IT industry providing customer support.
• Bilingual Skills: Strong proficiency in both spoken and written Japanese and English.
• Translation Comfort: Ability to translate technical terms between Japanese and English.
• Effective Liaison: Possessing a good personality for bridging communication gaps.
• Adaptability: Willingness to learn about new products.

SALARY & Benefits

USD $100,000 - $110,000 DOE and discretionally bonus 

OTHERS

Work location: Full-remote

We sincerely apologize, but due to a high volume of applicants, only those who successfully pass the initial screening will be contacted. We truly appreciate your understanding.

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