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Japanese English Bilingual IT Help Desk

Job title: Japanese English Bilingual IT Help Desk
Contract type: Permanent
Location: New York
Specialisation: Information Technology
Salary: USD 50,000 - 75,000 (Annual)
Reference: PR/086388
Contact details: Kozue Saito
Contact email: kozue.saito@jac-recruitment.com
Job published: August 13, 2024 03:20
Work Arrangement: Hybrid

COMPANY OVERVIEW
Our client- IT Company in NYC – is looking for IT help desk candidates. 

This is hybrid position. 

 

RESPONSIBILITIES


  • Provide the troubleshooting for the users.

  • Professional knowledge of Microsoft Windows OS (Windows 10), Microsoft Office, E-mail (Exchange/Outlook), Microsoft Office 365, Adobe Acrobat related, and Database. 

  • Support users by using Helpdesk tickets, follow-up with users. 

  • Maintaining and creating technical documents.

  • Software installations, configurations, and troubleshooting for users. 

  • Set up Hardware (PC, Printer, etc.) , install and configure them for users. 

  • Needs to communicate with the vendors and manufactures for the new order, product replacement. 

  • Plan and conducts the user trainings at the client’s site.

 

 

REQUIREMENTS

  • Excellent skills of Microsoft OS and Office products. 

  • Good PC knowledge and skills. 

  • Basic Network and cloud knowledge. 

  • Excellent communication skills. 

  • Excellent customer service skills. 

  • Business level Japanese skill. 

  • Strong team orientation skills

 

 

SALARY
Salary range - USD 50,000 - 75,000 

BENEFITS

Benefits include, but are not limited to the following. 

Medica, Dental, Vision, 401K, PTO and others. 

 


We sincerely apologize, but due to a high volume of applicants, only those who successfully pass the initial screening will be contacted. We truly appreciate your understanding.

 

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